State Farm® Insurance Agent Josh Hanna

"Horrible customer service! Jacqueline Jacuez called me and offered a quote. I decided to take advantage of the offer so I canceled my existing insurance. When I called back to make a payment a rep tells me that one of my vehicles can't be covered due to not having the push button start feature. Now you tell me AFTER I cancel my insurance?? I had to get a whole new policy with a $20 increase in the premium. When I first called the rep told me Jacueline was out to lunch. The office manager calls back and says she's on maternity leave. Well, which one is it? They seem deceptive and very unprofessional. No way these all of these 5 star reviews are legit."

"Josh is always attentive when he needs to step in but Krysten Malcolm is who I deal with for details and changes, etc. And you really only know how competent someone is when something goes wrong and you need it fixed. Although insurance is a necessary evil and boring, Krysten was able to navigate the bureaucracy that is auto insurance especially complications with young children driving coverage, and she was able to achieve my desired result. It took a few emails and back and forth but that's the good news, she never lost contact and walked me through how to solve something when you're dealing with a computer system based on auto-pay and amounts, etc .. in other words, she told me what I needed to do on my end to get what I wanted after doing everything she could for me on her end. I appreciate her stick-to-it-ness and appreciate it."

"A new car was being delivered and I knew it was time to do an insurance switch up. I'm thankful for Jacqueline as she made the process smooth, stress free, and saved me money. She was informative and professional. I immediately called my mom to tell her how easy setting up a new policy was with Jacqueline. 10/10 would recommend"

"My previous car insurance rate had gone up so much, I decided to get quotes from other companies and i’m so happy that I did! Cinthia was very friendly in helping me get a cheaper rate and walking me through my new policy. She was amazing at making sure all my questions were answered. 10/10 recommend"

"Jackie was able to get me a cheaper policy than what I had with another insurance company. Deductible was cheaper and with better coverage and rode side assistance! Not only was she able to save me money she was able to make the process an ease, highly recommend! Easiest switch thanks to her!"

"Cinthia was very helpful in explaining car insurance , claims and other insurance details. I was very impressed with her communication skills and the feedback she was able to provided . Any time I have called this insurance branch for information their customer service representative have always given 10out of 10 responses , even if I had a simple question."

"Great experience with this office and awesome staff!! Jennifer B. helped me lower my monthly payment when I switched over to State Farm. Jacqueline and Cinthia have been so helpful as well answering any questions I have. Kristen is also amazing and always friendly when I go into the office."

"This agency has been so helpful to me, I highly recommend this location to anyone seeking insurance guidance and assistance. Cinthia has been extremely efficient and professional in assisting me in getting set up and answering any and all questions that came to mind."

"Josh and his team have been nothing but professional and supportive since I have moved from Chicago to Fort Worth. I was quickly set up with a renters and auto policy with a very competitive rate along with unmatched customer service compared to other insurance companies across the metroplex. I am especially pleased with the recent support I have received from Josh and my agent Krysten Malcolm for expediting a total loss claim for my vehicle. It was crucial that I was properly accommodated with an adequate rental period and claim deposit because I live alone far away from my family with limited support. However, Krysten made it possible for me to quickly receive my total loss deposit and extend my rental period within days of my accident allowing me to find a vehicle as soon as possible. Expect nothing but professional, caring service from this agency!"