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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

James Jones

April 26, 2023

1  out of  5 rating by James Jones
"Horrible customer service! Jacqueline Jacuez called me and offered a quote. I decided to take advantage of the offer so I canceled my existing insurance. When I called back to make a payment a rep tells me that one of my vehicles can't be covered due to not having the push button start feature. Now you tell me AFTER I cancel my insurance?? I had to get a whole new policy with a $20 increase in the premium. When I first called the rep told me Jacueline was out to lunch. The office manager calls back and says she's on maternity leave. Well, which one is it? They seem deceptive and very unprofessional. No way these all of these 5 star reviews are legit."

Conny Holcombe

April 26, 2023

5  out of  5 rating by Conny Holcombe
"Great folks to deal with. Krysten was very helpful during the clam process."

Holt Harris

April 24, 2023

5  out of  5 rating by Holt Harris
"Josh is always attentive when he needs to step in but Krysten Malcolm is who I deal with for details and changes, etc. And you really only know how competent someone is when something goes wrong and you need it fixed. Although insurance is a necessary evil and boring, Krysten was able to navigate the bureaucracy that is auto insurance especially complications with young children driving coverage, and she was able to achieve my desired result. It took a few emails and back and forth but that's the good news, she never lost contact and walked me through how to solve something when you're dealing with a computer system based on auto-pay and amounts, etc .. in other words, she told me what I needed to do on my end to get what I wanted after doing everything she could for me on her end. I appreciate her stick-to-it-ness and appreciate it."

jesse palacios

April 21, 2023

5  out of  5 rating by jesse palacios
"I was working with Jacqueline Jaquez very helpful and gave me the best quote!"

Lauren B

March 24, 2023

1  out of  5 rating by Lauren B
"Relentless phone calls even after being asked to be removed from their list"

Amanda C

March 24, 2023

5  out of  5 rating by Amanda C
"A new car was being delivered and I knew it was time to do an insurance switch up. I'm thankful for Jacqueline as she made the process smooth, stress free, and saved me money. She was informative and professional. I immediately called my mom to tell her how easy setting up a new policy was with Jacqueline. 10/10 would recommend"

Quentin Pinto

March 14, 2023

5  out of  5 rating by Quentin Pinto
"Jacqueline was amazing! She made the experience of getting a policy with State Farm extremely easy and the least of my worries for the day! She did not hesitate to answer my questions and provide additional information and benefits to the policy!"

Suzanne Gonzales

February 28, 2023

5  out of  5 rating by Suzanne Gonzales
"I had an amazing experience w/ Cinthia. Very helpful & great at explaining my coverage. She help me save so much by switch, wish I could of done sooner! Once again tysm Cinthia!"

Samantha Roberts

February 28, 2023

5  out of  5 rating by Samantha Roberts
"Always a great experience! Jennifer Bailey is amazing and makes you feel like family!"

Jenny Guerrero

February 28, 2023

5  out of  5 rating by Jenny Guerrero
"Cinthia helped me get a cheaper rate and answered all of my questions with no complaints! As someone who doesn't know too much about these policies she was very friendly and walked me through the entire process, great experience! 10/10"

Jocelyn A

January 31, 2023

5  out of  5 rating by Jocelyn A
"My previous car insurance rate had gone up so much, I decided to get quotes from other companies and i’m so happy that I did! Cinthia was very friendly in helping me get a cheaper rate and walking me through my new policy. She was amazing at making sure all my questions were answered. 10/10 recommend"

K Chuca

January 31, 2023

5  out of  5 rating by K Chuca
"Love the energy here, helped me get a way cheaper rate on my auto insurance ! Thank You so Cinthia !"

Arleen Contreras

January 30, 2023

5  out of  5 rating by Arleen Contreras
"Wonderful customer service. Jacqueline helped me out with my auto insurance. She took care of everything for me in a timely manner. I can’t thank her enough!!!"

Denise Avitia

December 30, 2022

5  out of  5 rating by Denise Avitia
"Cinthia was so helpful and is truly amazing at what she does!!! Thank you for your help Cinthia."

Elizabeth Estrada

December 28, 2022

5  out of  5 rating by Elizabeth Estrada
"Great staff! Cinthia helped me get my home and auto insured at a cheaper rate! Definitely recommend :)"

Marina Castro

December 6, 2022

5  out of  5 rating by Marina Castro
"Jackie was able to get me a cheaper policy than what I had with another insurance company. Deductible was cheaper and with better coverage and rode side assistance! Not only was she able to save me money she was able to make the process an ease, highly recommend! Easiest switch thanks to her!"

sandra alvarado

November 30, 2022

5  out of  5 rating by sandra alvarado
"Cinthia was very helpful in explaining car insurance , claims and other insurance details. I was very impressed with her communication skills and the feedback she was able to provided . Any time I have called this insurance branch for information their customer service representative have always given 10out of 10 responses , even if I had a simple question."

Mireya Aranda

November 30, 2022

5  out of  5 rating by Mireya Aranda
"Cinthia is such a sweetheart, I really appreciate the patience she had with me answering all my questions and concerns that I had regarding the home buyers insurance."

Ilona Campos

November 18, 2022

5  out of  5 rating by Ilona Campos
"I would like to recommend Jacqueline Jaquez with State Farm Insurance. She took her time to explain in detail my tentative policy and also makes it very easy to contact State Farm by phone or email."

Jasmyne Hernandez

October 31, 2022

5  out of  5 rating by Jasmyne Hernandez
"Jacky was awesome! She helped me and my husband with everything we needed! An Amazing agent!"

Jennifer Torres

October 31, 2022

5  out of  5 rating by Jennifer Torres
"Great experience with this office and awesome staff!! Jennifer B. helped me lower my monthly payment when I switched over to State Farm. Jacqueline and Cinthia have been so helpful as well answering any questions I have. Kristen is also amazing and always friendly when I go into the office."

Jessica Avitia

October 31, 2022

5  out of  5 rating by Jessica Avitia
"I would like to start off by saying Cinthia was very helpful and very patient with me. She made sure I understood everything I needed too, def happy I switched over to Statefarm!"

Gracie Sierra

October 24, 2022

5  out of  5 rating by Gracie Sierra
"This agency has been so helpful to me, I highly recommend this location to anyone seeking insurance guidance and assistance. Cinthia has been extremely efficient and professional in assisting me in getting set up and answering any and all questions that came to mind."

Angel Garcia

October 21, 2022

5  out of  5 rating by Angel Garcia
"Josh and his team have been nothing but professional and supportive since I have moved from Chicago to Fort Worth. I was quickly set up with a renters and auto policy with a very competitive rate along with unmatched customer service compared to other insurance companies across the metroplex. I am especially pleased with the recent support I have received from Josh and my agent Krysten Malcolm for expediting a total loss claim for my vehicle. It was crucial that I was properly accommodated with an adequate rental period and claim deposit because I live alone far away from my family with limited support. However, Krysten made it possible for me to quickly receive my total loss deposit and extend my rental period within days of my accident allowing me to find a vehicle as soon as possible. Expect nothing but professional, caring service from this agency!"

Eric Campozano

October 18, 2022

5  out of  5 rating by Eric Campozano
"This office gives the best service! Cinthia was great :)"